Receptionist / Front Office (m/f/d)

You are the first point of contact for every guest. The role covers check-in and check-out, reservations and guest queries, working closely with the other hotel teams to deliver a smooth guest experience. What you will do • Welcome guests and manage check-in and check-out • Manage reservations and room allocation in the hotel's property management system • Handle guest requests in person, by phone and online, keeping guest data confidential • Manage billing, cash and card payments, invoices and daily reconciliation • Keep guest profiles and front desk records accurate and up to date • Coordinate with housekeeping and maintenance on room readiness • Share property and local information to help guests make the most of their stay Terms • €2,410 gross/month · 40 hours/week · 1-year contract · 25 days annual leave • B1 German is a firm requirement for this guest-facing role Locations Openings at all 24 hotels, including Augsburg, Bad Soden, Berlin, Bonn, Brühl, Düsseldorf, Flensburg, Frankfurt, Freising, Friedrichroda, Garmisch-Partenkirchen, Hannover, Herrenberg, Hürth, Kassel, Leipzig/Halle, Neustadt-Glewe, Niedernhausen, Nürnberg, Stade, Stuttgart region, Willingen. Who can apply? • Opportunity Card (Chancenkarte) holders already in Germany • Post-study residence permit or work permit holders • Recent international graduates • Non-EU professionals already living in Germany Any residence permit that allows full-time work qualifies. Language-course permits are checked case by case. Hiring process 1. Profile screening: CV and eligibility review by IndoFachkraft 2. Fit and motivation interview 3. German language assessment: spoken German at the role's level 4. Job offer from the hotel 5. Practical training: 2–3 days hands-on at the property 6. Joining: onboarding and your first day How IndoFachkraft supports you • Profile check: we present your CV and experience the way hotel recruiters look for it • Interview preparation: role briefings and mock interviews before every round • Employer coordination: we schedule interviews and bring you the hotel team's feedback • Offer guidance: we explain your offer, contract and next steps • Joining support: onboarding help and follow-up after you start Please have ready: an up-to-date CV, your residence permit and – if you have one – your German certificate. Recruitment fees: our support is a paid service. Please contact us for our terms: www.indofachkraft.de/en/kontakt Terms are indicative and confirmed in the employer's final employment contract.